Membership Account Matters

Q: I am a Radiographer/Radiation Therapist, why should I register for membership with SSR?

SSR is moving onto a dynamic onliine platform, which is able to facilitate tracking of CPD points and event registrations, and many other useful features which will enhance your career development opportunities. Also, you can interact and learn from fellow radiographers via the online forum, and help to build a strong community among radiographers. Additionally, both diagnostic radiography and radiation therapy are going to be a state registered professions in 2012, which is a good reason to sign up with us now. 

Q: I am an existing SSR Member, what should I do?

If you are an existing member, you first need to try to login to update your account details. If you have previously provided us with your IC/FIN/Passport Number, you can use your IC/FIN/Passport Number as both your UserID and Password, and try to login to the site. Once you have logged in to the site, please check if your account details are valid, especially your E-Mail Address as that is our primary form of contact in future. Upon payment of any outstanding fees, your membership will be reinstated.

Q: I am unable to login using my IC/FIN/Passport Number, what should I do?

If you are unable to login to your account using your IC/FIN/Passport Number, we probably do not have your details in our database. Please proceed to register for a new account, and send us an e-mail via the Online Enquiry Form to inform us that you are an existing member, so we can match your record with our database. Upon clearing your outstanding fees, your membership will be reinstated.

Q: I am a new member, what should I do to register for membership? 

If you are a new member and are unsure of what type of membership you should sign up for, you can drop us an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via the Online Enquiry Form and provide us with some of your personal particulars and we will advise you accordingly. If you already know whether you are an Ordinary, Associate or Student Member, you can proceed to sign up for a new account on our website, and provide us with scanned copies of your relevant documentary proof on your own initiative. Please direct these documents to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

If you are unsure what documents you should provide to us, please feel free to drop us an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via the Online Enquiry Form and we will advise you accordingly. Upon your first login, you will be prompted to make payment via PayPal for your membership fees. Upon completion of payment, your membership will be Active. Please note that you will not have access to any extended features until your account is Paid and Active.

Q: I have signed up for an account, why don't I have access to any of the features mentioned?

For new members, your account will be inactive until you have chosen and paid for the correct subscription fees. For existing members, you have to pay your current subscription fees, as well as any outstanding fees before your account will be Active. Please note that you will not have access to any extended features until your account is Paid and Active.

Q: I am a student member, but I have just graduated. What should I do?

You are to inform us on your own initiative by writing in to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or use the Online Enquiry Form, as you would no longer qualify for student membership. Please do write in to us, and we will convert your account into an Ordinary or Associate account as appropriate.

Q: I am no longer in the Radiography industry, and I wish to resign my membership and stop payment. How can I do so?

You are to inform us on your own initiative by writing in to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or use the Online Enquiry Form, and we will cancel any ongoing or future subscripription payments. You are, however, liable to pay up any owed outstanding fees.

Membership Fee Matters

Q: With the new website, how is SSR going to collect payments?

On our newly revamped SSR Website, we will be moving entirely to online tracking of our membership and payments. From now on, all payments through the website will be collected via PayPal, under the account This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Payment is possible even if you do not have a PayPal Account, using any credit card recognised by PayPal, including Visa, Mastercard, American Express, Discover, and others. Paypal is a safe and secure international online payments company, they put lots of effort to ensure the maximal security of your card details.

If you do not have a credit card and need to make cash or cheque payments, please send the cheque payment along with the remittance advice to the official SSR adress. We will then manually mark the invoice as paid for in our online system. However, you are encouraged to make the payment online with your credit card, as it provides for a more streamlined electronic process that will help bring our Society to a more current standard.

Q: I have received an invoice for this years' Membership Fees, but what about my previous outstanding fees?

During the first phase of migration onto this new website, we will be collecting the membership fees for the calendar year of 2009, as well as future payments via PayPal. Upon receipt of your payment, your account will first be reinstated, before we proceed to invoice you for your previously unpaid Membership Fees or Penalty Fees. Please note that you will not have access to any extended features until your account is Paid and Active.

Q: I have received an invoice for this years' Membership Fees, but I have already paid for this years' fees, what should I do?

If you have already made payment for this years' membership fees but you are being invoiced in error, please drop us an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or use the Online Enquiry Form, and let us know your payment receipt number as well as your UserID. We will verify the payment, and manually mark the fees for the current year as paid for. 

Q: I have received an invoice which is for the wrong Membership Type, what should I do? 

Discrepancies could have been possible in our previous records, resulting from administrative errors. While we strive to minimize such occurences, we also need your help to keep our database up to date. Please drop an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or use the Online Enquiry Form to inform us of such errors, and rest assured we will rectify the problem for you.

Q: I am an existing member and I can login to the website, but I have not received any invoice by E-mail, where can I find it?

If you have not received our invoice, and it is not in your Spam Folder, it is likely that your e-mail server has rejected our mail. Please approach your E-mail Server operator, to check on how to unblock our e-mail server, ssr.org.sg. If you need any assistance on this, you may contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For the time being, you can view your invoice by logging in to the website, and by clicking on "My Payments" -> "My Invoices", where you can print out the invoice, or make payment.

Q: I am an existing member and I cannot login to the website, how should I pay for my membership fees?

If you are unable to login by any of the methods mentioned in the Membership section of this FAQ, then you need to sign up for a new account. Upon confirmation of your e-mail address, you will be redirected to the subscription form upon your first login. Once you make this payment, your account will be reinstated first. Thereafter, we will match your account with our previous records and invoice you for any outstanding fees. 

Q: I am being invoiced for outstanding payment but the amount is in not correct, what should I do?

If you received an invoice for the wrong amount of arrears, please drop us an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or use the Online Enquiry Form, and give us the Invoice Number which is in error. We will verify your past payments with our records, and amend the invoice amount accordingly. Similarly, if you believe that you do not owe any outstanding payments and have been wrongly invoiced, contact us and we will go through a process to verify all your past payments and recitify the error.